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Frequently Asked Questions

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FREQUENTLY QUESTION ANSWERS

Registration and Account

Registration and account opening are mandatory, as you need an account to place orders.

There are two types of Registration:

  • Generic Registration – to purchase a product in our online store
  • Canmunity Registration – To join one of our monthly subscriptions

What is Canmunity?

Canmunity is a monthly subscription (flexible according to your taste and budget) of traditional premium traditional tinned fish, delivered to your door, every month.

There are 3 subscription levels:

  • LOW TIDE – Receive 4 premium tinned fish per month at your doorstep
  • HIGH TIDE – Receive 6 premium tinned fish per month at your doorstep
  • MERMAZING TIDE – Receive 9 premium tinned fish per month at your doorstep

Discounts and Promotions

The process of entering a promotional code is intuitive. When purchasing, a field for rebating the promotional code will be displayed.

Can I send my order to a different address, or even to my job?

Yes, just enter the address to which you want the shipment to be sent in the “shipping address” and select in the “billing address” you want to use a different billing address.

We do not ship to PO Boxes.

Can I send a gift without sending the invoice?

Yes. We guarantee that the invoice is sent to you by email and the gift is delivered to the address indicated only with the transportation bill (no price).

What is the cost of shipping an order?

Transport costs vary depending on the country of destination and are proportional to the weight of your order – at checkout the options available for each shipment are indicated.

Does miss-can.com deliver abroad?

We ship orders to all destinations in the European Union and most international destinations. If the request has any geographic or legal specificity, please contact us via the email address: goesglobal@miss-can.com

What payment methods are available?

We have the following means of payment: Bank Transfer, ATM, Credit Card.

 

Bank Transfer:

  • BANK : CAIXA GERAL DE DEPOSITOS
  • IBAN : PT50 0035 0202 00041072130 97
  • SWIFT : CGDIPTPL

After ordering, how long does it take to receive?

Orders are shipped within 3 to 5 business days (unless if we are out of stock) using a transport service provided by one of our professional partners.
Due to the COVID-19 pandemic, delivery times may take longer than expected. We apologize for the inconvenience.

What is the hourly period for orders?

Orders are dispatched between 9:30 am and 6:30 pm, every business day.

What to do if my order arrives damaged?

Before shipping our products are carefully checked and every precaution is taken to ensure that the shipment is made safely. If it is not delivered in the best conditions, please refer to the section “General Sales Conditions”, the point regarding damaged orders.

Are the products exactly the ones in the picture?

We try to make the photographs as faithful as possible to the reality of our product.

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